📦 ChoicePops Shipping Policy
(Choice Collectibles Ltd – UK Based)
Our Commitment to You
At ChoicePops, we want every order to arrive safely, quickly, and exactly as expected. We use Royal Mail Tracked services only, giving you full visibility from the moment your parcel leaves us to the moment it reaches your door.
Your trust matters to us, and this policy explains clearly how we pack, ship, and protect your items.
📮 Shipping Services
We ship all orders using Royal Mail Tracked 48. Tracking Numbers for all orders will be emailed to you once your order has been placed
💷 Shipping Costs
Shipping costs are calculated automatically at checkout based on:
Item type
Weight
Royal Mail Tracked 48 pricing
We never inflate postage costs — you pay what Royal Mail charges.
🎉 Free Shipping
We offer Free Royal Mail Tracked 48 shipping on orders over £50.This is applied automatically at checkout.
📦 Packaging Standards
We take packaging seriously. Every order is:
- Wrapped securely
- Boxed appropriately
- Protected with bubble wrap or padding
- Sealed for safe transit
- Shipped in collector-friendly packaging to minimise the risk of damage
🚚 Tracking Your Order
Once dispatched, you’ll receive:
- A Royal Mail tracking number
- A link to follow your parcel’s journey
- Delivery updates via Royal Mail
If you don’t receive your tracking email, just contact us and we’ll resend it.
❗ Delays & Delivery Issues
Royal Mail Tracked 48 aims for delivery within 2 working days, but delays can occasionally happen due to:
- Weather
- Seasonal volume
- Local delivery office issues
If your parcel is delayed, we’ll support you every step of the way.
🛡 Damaged or Missing Items
If something arrives damaged or doesn’t arrive at all:
- Contact us within 48 hours
- Provide photos (if applicable)
- We’ll resolve the issue quickly and fairly.
Your satisfaction is our priority.
📬 Address Accuracy
Please ensure your delivery address is correct at checkout.We cannot replace items lost due to incorrect address details.
💬 Need Help?
If you have any questions about shipping, tracking, or packaging, you can contact us anytime. We’re always here to help and want your experience with ChoicePops to feel safe, smooth, and enjoyable.
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